Cart total after a late coupon
Field practice · Selangor
We walk the shop the buyer walks, then read the order the warehouse ships.
Capture against that same session
Pick list that left the dock
What you can commission
A live storefront application audit
Endpoint Mesh Hub examines the e-commerce application that is serving buyers this week. We do not certify a vendor demo. We sample real sessions, then tie the thank-you page to payment capture and to the parcel that actually moved.
A written examination of the e-commerce application as customers actually use it: catalog, cart, checkout, payment capture, and the order that lands in fulfilment.
Narrower walks
Related examinations of the same shop
These are not add-on modules. They are shorter walks of one path — checkout, catalogue, stock, returns, or guest versus account — usually timed to a campaign, a gateway change, or a warehouse move.
Checkout and payment path examination
A focused walk of cart totals, tax, shipping, gift cards, and the capture that actually leaves the payment provider — including failed and retry attempts.
Catalog, price, and promotion integrity
A structured check that the price, stock flag, and campaign a buyer sees is the same rule the order engine later applies.
Inventory and fulfilment application review
An examination of how the storefront’s available-to-sell figure is formed, reserved, and released against warehouse or 3PL stock.
Returns and after-sale path review
A walk of return requests, restock, refund, store credit, and the SKU that actually comes back — including partial and exchanged orders.
Guest and account path comparison
A side-by-side examination of guest checkout and signed-in checkout, including saved addresses, wallets, and order history that only one path can see.
From a recent letter
A home-goods shop in the Klang Valley asked us to walk checkout during a mid-year sale. The product page and the cart agreed. The capture did not, on any session that changed the delivery postcode after the first payment screen. Warehouse had already packed against the cart.
Names are withheld. The pattern is ordinary: the shop looks open, the dashboards are green, and the three documents of a sale still disagree.
Fees
Quoted in a scoping note, never taken on this site
Ranges on the engagement pages are starting points in Malaysian ringgit for one storefront and a named period. Travel within the Klang Valley is included. There is no checkout here.