Primary engagement
Live storefront application audit
A written examination of the e-commerce application as customers actually use it: catalog, cart, checkout, payment capture, and the order that lands in fulfilment.
This is the engagement most merchants and marketplace operators ask for first. We audit the storefront application that is currently serving buyers — not a staging copy, not a vendor walkthrough, and not a slide deck of intended behaviour.
Fieldwork starts with a sample of real sessions: guest and signed-in paths, a promotion that is live that week, a SKU that is low in stock, and at least one payment that must settle. We then sit with the order file, the payment capture, and the warehouse or 3PL record and ask whether those three documents describe the same sale.
You receive a findings letter ranked by effect on money and on the buyer’s order, a walkthrough pack your operations lead can reuse, and a short list of tests we recommend before the next campaign or platform change. The range above is a starting point for one storefront and one payment stack. Multi-brand catalogues, marketplace overlays, or a first-year engagement with incomplete order history are quoted in the scoping note. We do not take payment on this website.